TERMS & CONDITIONS ELITE TRANSFERS

BOOKING CONFIRMATION:

A booking is only confirmed once you have received a “Confirmation email” showing a hire number from us. A booking is not locked in until a credit card number has been stored against your booking. A link for storing your credit card details is shown on your conformation email.

PAYMENTS:

A payment is required for all non-account bookings. The full amount will be required to be taken from your supplied credit card number within 48 hours of your journey commencing.

Credit card details are stored by our secure third party credit card provider “Stripe” and are not available for us to see the full number. Credit Cards are required for all reservations and held as security against waiting time, cancellations, no-show and vehicle damage or cleaning.
We charge 1% credit card processing fee.

CANCELLATION POLICY:

All cancellations must be made IN WRITING prior to the hire(email only), a hire or booking number must be quoted on all correspondences. Cancellations within 24 hours prior to the hire date and time will not be refunded as once the hire hase been issued to the driver or affiliate we have a comitment to them and they have to be paid, if howerver we are able to fill the allocated booking time slot with another hire we will look at the cancelation on an individual basis. Elite Transfers reserve the right to cancel your booking if you choose to not to store your card against a booking.

RESERVATION MODIFICATIONS:

Once confirmed, the booking price quoted will not change unless you change the journey details. Should you have a need to modify transport times, routes, or dates, please advise us prior to the event and where possible we will accommodate your requirements, however we cannot guarantee to be able to do so.

ADDITIONAL STOPS:

Please contact our bookings department to inform us with notice of any additional stops. Additional stops will incur additional charges subject to the time and distance involved. 

NO SHOW:

Our fee is strictly non-refundable if the passenger does not show at the booked time and place. 

WAITING TIME:

Our airport pickups are inclusive of waiting time for luggage collection. We will always endeavour to accommodate our clients who require excess time with our vehicles. Where possible, the vehicle will be made available for as long as possible after the specified period of your reservation. Waiting time will be charged in 15 minute increments as per our standard fees.

LOST/DAMAGED PROPERTY:

Please check for personal belongings thoroughly before exiting the vehicle. If items are left inside the vehicle, you are welcome to collect them from our office by appointment. If the vehicle is required to return with the item, a fee will be calculated and charged based upon the particular vehicles hourly rate. We will not be held responsible for any loss or damage to any personal belongings.

UNFORESEEN CIRCUMSTANCES:

We will make every effort to get you to your destination safely, comfortable and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road, weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Our company reserves the right to substitute vehicles of a similar category where necessary. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle. We will make every effort to supply an alternative vehicle. Should we be unable to provide an alternative vehicle, a pro rata refund will be made.

CHILD SEATS:

All children under seven years of age must be secured in a child restraint or booster seat when travelling in a vehicle. Please notify us immediately if a child seat is required. 

VEHICLE DAMAGE & BAD BEHAVIOUR:

If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging to any part of your party is considered intoxicated, before, after or whilst enroute, we reserve the right to terminate your reservation and evict you from the vehicle. No refund will apply. Seat belts must be worn at all times. It is prohibited & illegal to stand outside sunroofs. Vehicles cannot be loaded beyond seating capacity. We will not tolerate any physical or verbal abuse towards any of our staff members and if necessary, we will prosecute offenders.

SMOKING:

Smoking is strictly prohibited in our vehicles.

ALCOHOL & ILLEGAL SUBSTANCES AND MATERIALS:

Alcoholic beverages may only be consumed on route by persons over the age of 18 and where full responsibility is assumed by the passenger. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

SUBCONTRACTORS:

During peak times, we may use the services of other companies within the industry. Although other companies will remain under our supervision, they will be governed by their own operational guidelines & operate at all times under their own insurance policies. 

These terms and conditions are current & subject to change without notice. Terms and conditions are available within each reservation confirmation.

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